Support/FAQ

How do I contact support?

To contact support call (888) 756-9898.

Can I track my order?

Yes. Once your order has shipped, you will receive an email confirmation containing the UPS tracking number. Simply click on the link to UPS to view the tracking details of your order.

How do I view my order history?

To view your order history click on the My Account link above.

What is a “non-stock item”?

Non-stock items are items that are available for purchase, but Image Solutions does not carry any stock. These items are processed upon customer request and typically take 10-12 business days for delivery.

How do I know if my order went through?

Once you get to the final checkout screen, click on “Submit Order”. Once your order has been processed, you will immediately see a confirmation number and you will receive an email with the confirmation number.

How do I make a return or exchange?

To make a return or exchange, please see our Return Policy